Goldsmith Systems was established in 1990 and serves over 700 dealer clients nationwide including seven out of the top ten automotive groups.
Continued growth and success is due to our ability to measure and monitor customer service accountability at every level within the dealership. Our proven processes become a sustainable “culture” within our client dealerships. This is due to simplicity of process design, ongoing training and monitoring.
The prime objective of Goldsmith Systems is to increase customer retention and absorption. Dealers spend hundreds, if not thousands of dollars to acquire each new customer yet there is little, if any, systematic process to ensure that sales and service customers are retained.